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VirtualMeter UK

We understand that from time to time not everything works as expected. It is therefore important to us to provide the best support for our Panel Members by offering clear guidance, responsive assistance, and easy ways to get in touch. Whether you're experiencing a technical issue or just have a question, our support team is here to help you every step of the way. 

To help you get the most from your panel membership, we've also created a series of short guidance videos. These cover common topics and frequently asked questions. You’ll find links to these videos below — they’re a great way to quickly resolve issues or better understand how things work.

Reconnecting the TV Meter to Wi-FI

Watch this short video to guide you through reconnecting the PM7 to your new Wi-Fi router

Reconnecting the TV Meter Remote Control

Watch this short video to guide you through reconnecting the PM7 Bluetooth remote control

Reconnecting the Focal Meter

Watch this short video to guide you through reconnecting the Focal Meter to your Wi-Fi router

Restarting the People Meter 7

Watch this short video to guide you through restarting the People Meter 7 when locked or unresponsive 

Using the People Meter 7

A comprehensive guide to using the People Meter 7 connected to your Television

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